Jose:. This downtrend makes no sense to me, there hasnt been any major negative news, no hacks, bans etc... crypto adoption and awareness is at an all time high, lightning network is here, new and promising tech is constantly being developed... i feel like the market is being heavily manipulated
I've been with NEO for a very long time, for the purpose of this group it's difficult to trade on day to day, a very good long term hold at these prices. There is a lot more to come from the project in 2019 so my advice is to buy and hold long term, than day trade it. If you want to just day trade, then maybe leave it and find other recommendations here (which are much better to trade on IMO)
Sounds like your account was compromised. Open a support ticket. We won't be able to return your funds but we can help sort your account, perhaps. You should change your passwords, make sure you don't have a virus, etc.